Effective Date: 15/03/2023

At Dreamova, each product is made especially for you once your order is placed. Please find below all relevant details regarding our shipping process.

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1. Production Time

• All items are made to order.

• Please allow 2–5 business days for production before your order is shipped.

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2. Shipping Times (Estimated)

Delivery times vary depending on your location:

• USA: 3–7 business days

• Canada: 5–10 business days

• Europe: 5–10 business days

• International: 7–21 business days

Please note that these are estimates and may be affected by customs delays, holidays, or local postal issues.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered. Occasionally, we offer free shipping promotions — stay tuned via our newsletter and social media.

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4. Tracking Information

Once your order ships, you’ll receive a tracking number via email. You can monitor your delivery status anytime using the provided link.

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5. Wrong Address

Please make sure your shipping address is correct.
If an incorrect or incomplete address is provided and the package is returned, reshipping fees will apply.

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6. Lost or Delayed Packages

• If your package hasn’t arrived within 30 days of shipment, please contact us.

• We’ll work with our fulfillment partner to investigate and offer a suitable solution.

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7. Customs & Import Fees

International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees are the responsibility of the customer.

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Questions?

Need help with your order or shipping status?
 contact@dreamova.com
 +33 7 58 94 80-72