Terms and Conditions
Last updated: 15/03/2023
These Terms and Conditions govern the contractual relationship between the customer (hereinafter referred to as “you”) and Dreamova (hereinafter referred to as “we” or “our”) in the context of purchasing products from our website.
By placing an order, you fully and unreservedly accept the terms set out below.
1. Products
All items sold on Dreamova are made to order, produced only after payment confirmation. Product images and descriptions are provided for illustration purposes. Minor variations may occur due to the custom production process.
2. Prices
All prices are listed in [EUR/USD/CAD depending on your store], including applicable taxes (if any), excluding shipping costs.
Shipping costs are calculated and displayed at checkout.
We reserve the right to modify prices at any time, but orders are charged based on the rates in effect at the time of purchase.
3. Orders
Orders are final upon successful payment.
We cannot guarantee changes to size, color, shipping address, or design after the order is confirmed.
Dreamova reserves the right to refuse or cancel any order in the case of prior disputes or for any legitimate reason.
4. Payment
Payment is required at the time of order.
We accept major credit/debit cards, PayPal, and other secure payment methods as listed on the site.
All transactions are processed through certified secure payment gateways.
5. Shipping
Please refer to our Shipping Policy for detailed information about delivery times, fees, and responsibilities.
We are not liable for delays caused by shipping carriers or customs processes.
6. Returns and Withdrawal
Due to the made-to-order nature of our products, we do not accept cancellations, exchanges, or returns, except in the case of:
Damaged items
Incorrect or defective items
See our Return Policy for more details and instructions on how to file a claim.
7. Liability
Dreamova shall not be held responsible for:
Incorrect shipping information provided by the customer
Delays, loss, or damage caused by third-party carriers
Indirect or incidental damages resulting from product use
8. Intellectual Property
All content on the Dreamova website (logos, images, product designs, texts) is the exclusive property of Dreamova.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. Privacy and Data
Your personal information is collected only for the purpose of processing your order.
For more information, please review our Privacy Policy.
10. Applicable Law
These Terms and Conditions are governed by the laws applicable in the country where Dreamova operates.
In case of a dispute, we encourage amicable resolution. If unresolved, disputes may be brought before the competent courts.
Contact us: For any questions or concerns, email us at contact@dreamova.com