• Claims for damaged, defective, or incorrect items must be submitted within 30 days of receiving your order.

• To request a return or report an issue, please contact us at contact@dreamova.com with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

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2. Non-Refundable Items

As each product is made to order, we do not accept returns for:

• Incorrect size selection

• Change of mind

• Customized items

Exceptions apply only in cases of:

• Damaged items upon arrival

• Manufacturing or fulfillment errors

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3. Return Address Policy

• Unauthorized returns sent to the wrong address may be lost or rejected.

• If you need to return an approved item, we’ll provide the correct return instructions.

• Orders with incorrect shipping addresses provided by the customer may require additional reshipping fees.

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4. Refunds

If your claim is approved (for damage or error), we will offer:

• A full refund
  or

• A replacement item at no additional cost

We do not offer refunds for:

• Buyer’s remorse

• Wrong size or color chosen by the customer

• Claims submitted after 30 days

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5. Need Help?

We’re here to support you!
 contact@dreamova.com
 +33 7 58 94 80-72